Customer service

Aftersales service at Konvekta

Because you are so important to us as a customer and your vehicle is perhaps as unique as you are, we also offer you a unique service: our KONVEKTA technical customer service.

Our system experts are on the road for you worldwide and support you with the initial commissioning and installation of your Konvekta air conditioning system. Our colleagues are highly qualified to master all on-site challenges in a solution-oriented manner.

As an end customer, please contact one of our worldwide Konvekta Servicepartner as the first step.
Please have the corresponding air conditioning unit number ready.

High qualification and expertise - Our technical customer service

We offer you the following services:

  • Project planning, support and implementation
  • Technical design / project planning of components
  • Planning and support of sample installations
  • Commissioning and tests
  • Instructions and training
  • Life - Online - Support
  • Technical hotline
  • Fast availability of original spare parts
  • Fault analysis and troubleshooting
  • Service guide

Konvekta TRAINING Team for air conditioning and refrigeration training:

Enables training tailored to customer needs in the areas of assembly & commissioning, system diagnosis, repair and maintenance.

We support OEMs and key account customers with their own in-house training courses with our climate part.

We share our knowledge so that you are equipped for the latest air conditioning systems and have minimal downtime. Knowledge transfer from person to person.

The aim is to offer our customers the best possible support. With our training courses you can reduce your downtimes and maintain the vehicles optimally. We respond to your individual requirements and show the effective and efficient use of our products - directly at your vehicle!

If you are investing, do it right and make an appointment with one of our trainers!

Advantage through information!

With seminars and workshops that make a contribution to your professional qualifications in a world of constant development, we want to help you to secure your lead through information.

You can reach our training team at:
+49 (0) 66 91 76 0

Head of Technical Application / Technical Customer Service
Björn Kern

+49 (0) 66 91 76-157

Bus air conditioning and fresh transport division
Marcel Griep

+49 (0) 66 91 76-124

Bus air conditioning and fresh transport division
Olaf Aubel

+49 (0) 66 91 76-222

Rail air conditioning division
Daniel Eckhardt

+49 (0) 66 91 76-257

Cabin air conditioning division
Alexander Knierim

+49 (0) 66 91 76-239

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